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Kumar, Anil; Luthra, Sunil; Khandelwal, Dinesh Kumar; Mehta, Rajneesh; Chaudhary, Nityanand; Bhatia, Sukhdev . (2017). Measuring and improving customer retention at authorised automobile workshops after free services. Journal of Retailing and Consumer Services, 39(), 93–102. doi:10.1016/j.jretconser.2017.07.007 
An interview with Sci-Hub Founder Alexandra Elbakyan,Who exactly should pay for academic research